Shipping policy

At Ishira Lifestyle, we aim to provide a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

• Orders are processed after successful payment confirmation or order placement for eligible Cash on Delivery (COD) orders.

• Order processing typically takes 1–3 business days.

• Orders placed on Sundays or public holidays may be processed on the next business day.

• During sales, festive periods, or other high-demand periods, processing may take longer than usual.

You will receive an order confirmation once your order has been successfully placed.

2. Shipping and Delivery Time

• Estimated delivery time is generally 5–10 business days after dispatch, depending on your delivery location and courier service.

• Deliveries to remote areas may take additional time.

• Delivery estimates are indicative and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

We will make reasonable efforts to deliver your order within the estimated timeframe.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers will be communicated on our website or through applicable promotional campaigns. Additional charges, if any, will be shown before the order is confirmed.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through your registered email address, phone number, or other available communication channels.

You can use the tracking information provided to check your shipment status through the relevant courier service.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Ishira Lifestyle will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses or incorrect contact details supplied by the customer.

If you need to correct your delivery address, please contact us as soon as possible. Address changes may not be possible once an order has been shipped.

6. Delayed or Undelivered Orders

Although we work to ensure timely delivery, delays may occur because of courier issues, weather conditions, operational disruptions, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number.

We will make reasonable efforts to coordinate with the relevant courier service and assist you.

7. Failed Delivery Attempts

If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or delivery cannot be completed for another reason, additional delivery attempts may be made according to the courier's procedures.

Repeated failed delivery attempts may result in the order being returned to the sender.

Any applicable re-shipping arrangements or charges will be communicated to the customer before proceeding.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos of the product and packaging, where applicable.

We will review your request and assist with an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can be accommodated only where the order has not already been dispatched and subject to our applicable cancellation terms.

Orders that have already been shipped may not be eligible for cancellation. Please refer to our Cancellation and Refund Policy for further details.

10. Cash on Delivery (COD)

If Cash on Delivery is available for your location, you may select it as a payment option at checkout.

Customers placing COD orders are requested to provide a valid phone number and ensure that someone is available to receive the delivery and make the payment.

COD availability may vary depending on the delivery location and courier service.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Store Name: Ishira Lifestyle
Email: vnemivant@gmail.com
Phone: 8712991388

We will make reasonable efforts to assist you with your shipping-related inquiries.

Thank you for shopping with Ishira Lifestyle.