Exchange Policy

At Ishira Lifestyle, we strive to provide quality products and ensure customer satisfaction. Please read our Exchange Policy carefully before placing an order.

1. No Return or Refund Policy

We do not offer returns or refunds for products purchased from Ishira Lifestyle, except where required under applicable law.

All purchases are considered final unless the product delivered is damaged, defective, or different from the product ordered, subject to the conditions outlined below.

2. Eligible for Exchange

An exchange may be requested only in the following circumstances:

• Damaged Product: The product arrives damaged or defective.

• Wrong Product Delivered: You receive a product different from the one you ordered.

We do not offer exchanges for reasons such as a change of mind, incorrect size selection by the customer, personal preference, or dissatisfaction with the product's appearance, unless otherwise required by applicable law.

3. Exchange Request Timeframe

Customers must notify us of any damaged, defective, or incorrectly delivered product within 3 days of receiving the order.

Requests submitted after this period may not be accepted, except where required by applicable law.

4. How to Request an Exchange

To request an exchange, please follow these steps:

1. Contact us within 3 days of receiving your order.

2. Provide your order number and registered contact details.

3. Explain the issue with the product.

4. Share clear photographs or videos showing the damage, defect, or incorrect item received.

5. Wait for our team to review your request and confirm the next steps.

Please do not ship any product back before receiving instructions from our customer support team.

5. Exchange Approval and Process

Once we receive your request, our team will review the details and supporting evidence.

If your request is approved, we will communicate the exchange procedure and applicable shipping arrangements.

The replacement product will be subject to stock availability. If the same product is unavailable, we will contact you to discuss an appropriate alternative or another resolution in accordance with applicable law.

6. Conditions for Exchange

To help us process your request, please ensure that:

• The issue is reported within 3 days of delivery.

• The product corresponds to the order placed.

• The product has not been damaged due to misuse, improper handling, or customer negligence.

• Original packaging, tags, labels, and accessories are retained where reasonably possible.

• Supporting photographs or videos are provided when requested.

These conditions will be applied subject to applicable consumer protection laws.

7. Shipping Costs for Exchanges

If an exchange is approved because we delivered a damaged or incorrect product, Ishira Lifestyle will communicate the return and replacement shipping arrangements to the customer.

Customers will not be charged for return or replacement shipping where such charges are prohibited by applicable law.

8. Refunds

Ishira Lifestyle does not provide refunds as a standard policy and offers exchanges for eligible damaged, defective, or incorrectly delivered products.

However, nothing in this policy limits any refund or other remedy that may be required under applicable consumer protection laws.

9. Contact Us

For exchange requests or questions regarding this policy, please contact us:

Store Name: Ishira Lifestyle
Email: vnemivant@gmail.com
Phone: 8712991388

Please include your order number when contacting us so we can assist you efficiently.

Thank you for shopping with Ishira Lifestyle.